Last Updated: January 1, 2025
Vetly LLC ("Vetly," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and website (collectively, the "Service").
1. Information We Collect
Personal Information
When you create an account or use our Service, we may collect:
- Name and email address
- Account credentials
- Payment information (processed securely through third-party payment processors)
- Contact information you provide
Pet Health Information
To provide our Service, we collect information about your pets, including:
- Pet name, species, breed, age, and weight
- Symptoms and health observations you report
- Health history and assessment records
- Any photos or images you upload
Automatically Collected Information
We automatically collect certain information when you use our Service:
- Device information (type, operating system, unique identifiers)
- Usage data (features used, time spent, interactions)
- Log data (IP address, browser type, access times)
- Location data (with your permission, for finding nearby vets)
2. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our Service
- Analyze pet symptoms and provide health insights
- Create and manage your account
- Process payments and subscriptions
- Send you service-related communications
- Respond to your inquiries and support requests
- Improve our AI models and accuracy (using anonymized, aggregated data)
- Comply with legal obligations
3. How We Share Your Information
We do not sell your personal information. We may share your information in the following circumstances:
- Service Providers: With third-party vendors who assist us in operating our Service (e.g., hosting, payment processing, analytics)
- Legal Requirements: When required by law or to respond to legal process
- Business Transfers: In connection with a merger, acquisition, or sale of assets
- With Your Consent: When you explicitly authorize us to share information
4. Data Security
We implement appropriate technical and organizational measures to protect your information, including:
- Encryption of data in transit and at rest
- Secure authentication protocols
- Regular security assessments
- Access controls and employee training
However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.
5. Your Rights and Choices
You have the right to:
- Access: Request a copy of the personal information we hold about you
- Correction: Request correction of inaccurate information
- Deletion: Request deletion of your personal information
- Portability: Request your data in a portable format
- Opt-out: Unsubscribe from marketing communications
To exercise these rights, contact us at abhay@getvetly.org.
6. Data Retention
We retain your information for as long as your account is active or as needed to provide you with our Service. We may retain certain information as required by law or for legitimate business purposes.
7. Children's Privacy
Our Service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we learn we have collected such information, we will delete it promptly.
8. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.
9. Contact Us
If you have questions about this Privacy Policy or our privacy practices, please contact us:
Vetly LLC
72 Second Street
Garden City Park, NY 11040
Email: abhay@getvetly.org
Phone: 516-234-8254